CSPO Practice Exam 2026 – Complete Study Resource

A product can indeed be considered a service, particularly in contexts where the emphasis is on the experience or the value delivered rather than a physical item. In modern marketplaces, the lines between products and services have blurred, allowing products to encompass service elements.

For example, software as a service (SaaS) represents a product that is delivered and used over the internet, emphasizing ongoing use and customer support rather than a one-time purchase of software. Similarly, products like cars or appliances can be considered services when they come with associated services such as maintenance, support, or warranty plans.

Ultimately, the concept of value creation plays a central role; if customers derive significant value from the support and experience tied to a product, it can be categorized as a service. This understanding reflects a broader trend in business where delivering solutions and experiences is prioritized alongside traditional product offerings, signifying a shift toward customer-centric models in both products and services.